Pond Plant and Koi Pond Tips
  
Koi, Plants Ordering and Shipping

 

At the bottom of each fish for sale page, there is an email inquiry. Please use that form to inquire about prices. I need the number next to each fish that you are interested in having a quote for. I can not quote shipping without a zip code. Fish are shipped overnight express via Fed EX. We take the fish to Fed Ex at 6pm, just before they close. In most cases delivery is guaranteed by 10:30 am the next morning. If you are in a more remote area, it could be noon and a very remote area 4pm. We generally ship 5 to 20 boxes all over the USA every week. We ship fish on Wednesday and Thursday for arrival the next day.

They are packaged in a double bag with lots of oxygen and then in a Styrofoam cooler and then into a heavy-duty box.

I will email the air bill number and it will include information on how to handle the fish when they arrive. I suggest you read that email and print it out so you have it handy when your fish arrive. If you are NEW to the hobby please let me know so that I can offer you further assistance. Even though my fish are scraped and scoped for health reasons before they leave here, I still recommend that you quarantine all new arrivals before putting them in your pond for at least 2 weeks. I do not recommend any treatment for my fish when you receive them other than a little salt. I do recommend that you quarantine them. Over night, next day shipping and handling in most cases in the United States is $45.00 to $115.00 depending on where you live from zip code 28658.

I take great care and pride in my fish and I want you to fully understand that I am not responsible for the fish if they die after you receive them. I am available by email and phone should you have problems. I will hold the fish for 10 days if you are sending a money order. After 10 days, the fish will be put back up for sale. This will allow you time to the funds to me, if you are paying by that method. Or I will send an invoice through Google Checkout that you can use your major credit card to make payment.

The size of each fish is figured the top of the head to the tip of the tail and are as accurate as possible. Each picture is click-able for enlargement to see more details. Fish are sold on a first come first serve basis. Fed Ex shipping charge is in addition to the cost of the fish.
Fish are shipped overnight express via Fed EX. We take the fish to Fed Ex at 6pm, just before they close. In most cases they are guaranteed to be delivered by 10:30 am the next morning. If you are in a more remote area, it could be noon and a very remote area 4pm. We generally ship 5 to 20 boxes all over the USA every week. We ship fish on Wednesday and Thursday for arrival the next morning.

They are packaged in a double bag with lots of oxygen and then in a Styrofoam cooler and then into a heavy duty box.

I will email the air bill number and it will include information on how to handle the fish when they arrive. I suggest you read that email and print it out so you have it handy when your fish arrive. If you are NEW to the hobby please let me know so that I can offer you further assistance. Even though my fish are scraped and scoped for health reasons before they leaves here.

I take great care and pride in my fish and I want you to fully understand that I am not responsible for the fish if they die after you receive them. I am available by email and phone should you have problems. I will hold the fish for one week and your initials and date will appear next the fish if you are sending a money order. After one week, the fish will be put back up for sale. This will allow you time to get a money order to me, if you are paying by that method.

The size of each fish is figured the top of the head to the tip of the tail and are as accurate as possible. Each picture is click-able for enlargement to see more details. All fish are sold on a first come first serve basis and I will update nightly and mark them sold. Please keep in mind this does not include the cost of shipping.

All fish are GUARANTEED to arrive live. Proof of DOA (photo with tail removed) must be provided to me within 2 hours of you receiving your fish. I can not be responsible for fish that die after they are received by you.

I am sorry but because of 2 deadly viruses that are killing koi, I do not accept any returns of live fish once they have been accepted by you.

PLANTS are shipped Monday, Tuesday. Via USPS priority mail with delivery confirmation. They are shipped USPS priority mail with delivery confirmation.  SUPPLIES are shipped several times a week also via USPS priority mail.  Please visit The shopping cart.

Plants are shipped bare-root with a few exception.

My shipping is very reasonable (the actual cost USPS charges plus $2.98 handling charge PER box)

Shipping is based on:

The distance from my zip code to your zip code. 

The weight of the box. 

Since the calculator can not know how much room is needed in the box or if there is room in the box for other plants, it is set to automatically calculate one item per box.  When indeed, many times I can add more than one item and depending on the plants, several to the same box.  Of course it is much less expensive to ship one box that weighs a few pounds as opposed to 2 boxes.

For instance I can usually ship 2 bog plants for the same price as one, depending of course on which bog plants they are. In some cases 3 smaller bog plants could possibly ship for the price of one. Lotus I can generally ship 2 or 3 in the same box together for slightly more ($1.00 to $1.50 more) than one. Depending on your distance from me, shipping of lotus tubers will vary. I can ship 2 to in the same box. The other factor is the size of the tuber. A small growing tuber may only be about 6 inches where a large growing variety can be up to 18 inches.

Ditto on tall plants like umbrella and papyrus. One of each plant can ship for the price as one plant or slightly higher

The shopping cart is set up to take Pay Pal and Check Out by Amazon using your major credit card.

Check or Money Order are fine. Make them payable to Bonnie Hale. Personal checks are not generally held for clearance. A $25.00 fee is applied for bounced checks.
We do our best to send the plants that you ordered. If the plant you ordered is not available we will try to contact you in advance. Please let us know if we may make substitutions or if we should delete an item if it should not be in stock at the time of shipping.

We guarantee that all plants are shipped alive and healthy, have been inspected by the Department of Agriculture in the state of North Carolina. We treat all plants for parasites, fungus and bacteria. We will never ship anything I would not personally put in my own pond! Once you accept the plant, it is no longer returnable because of deadly viruses that could contaminate our growing facilities. Returns will only be allowed in cases where I have made an error on the order. I must be notified by email within 24 hours if there is an error in your order.

Keep in mind not all plants are available at all times of the year. While all plants are grown in heated greenhouses, some still go dormant in the fall/winter.

Others are available all year around. Seasonal items are marked in the shopping cart along with the estimated time they will be available.

All plants must be returned, packaged properly for shipping, within 7 days of arrival. There will be no refunds after 7 days and I will assume that the order was acceptable unless I hear different from you within 24 hours. If you are having a problem with a particular plant, please email photos and your phone number and I will email or call you ASAP

After 24 hours all claims of dead plants will require a photo as proof and or the return of the plant at our discretion.

It is your responsibility to know your water temperature of your pond and make sure the pond is the proper temperature each plant before adding it. It is also your responsibility to know the proper depth (email me if you are not sure or check my web site). I am NOT responsible if your fish eat or destroy the plants.

Pond supplies and live stream cameras are not returnable.

The camera is covered by the manufacturers guarantee for one year from day of purchase.  Please contact me prior to returning the camera for instructions.  The camera will be replaced or repaired as determined by the manufacturer. A camera that has water inside will not be replaced or guaranteed,  Water inside the camera will void the guarantee.

 A check made payable to Bonnie Hale for the amount of $16.98 must be included with the camera return.

 

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